Astro Virtual Care
Vero Connected Care is brought to you by Teladoc Health
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Ask a GP

Answers from a New Zealand GP usually within 1 business day (only available to those aged 18 and over and located in New Zealand).

ASK YOUR QUESTION

Do you have a symptom or a medical issue? Want to get options for what to do next? ‘Ask a GP’ is here to help.

Quick answers to medical questions from a local GP.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ).

Simply type your question, attach any supporting documents and click submit. Your question will be assigned to a GP who will send you a detailed response, including relevant links or documents.

Ask a GP supports your treating doctor. It does not aim to replace them. If you require prescriptions or referrals, you will need to visit your treating doctor.

The clinician may also help you to identify if any of the other Vero Connected Care services can help you to manage your medical condition.

Who can use this service?

Eligible Vero customers with a Farm & Lifestyle Block policy can access this service at no additional cost.

How does it work?

Once you've completed the form, you'll be connected with a GP.

  • 1 Submit your question/s

    Submit your non-urgent medical questions via our portal. Ask as many questions as you need.

  • 2 Get answers to your medical question/s

    A GP will provide a detailed written response to your question/s usually within 1 business day. This is general medical advice only.

  • 3 Additional Support

    If appropriate, the GP may recommend you to other Vero Connected Care services.

Ask a GP your questions from the comfort of home.

This is not an emergency service. If you are feeling unwell contact your local emergency services (111 in NZ)

Ask a GP
ASK YOUR QUESTION

Important Information: To access Teladoc Health services via Vero Connected Care at no extra cost, your Vero Farm and Lifestyle Block Insurance Policy needs to be active and in force. If you’d like to check if you qualify, please contact Vero customer service on 0800 808 508. Vero Insurance (“Vero”) reserves the right to withdraw or modify the terms of access to Vero Connected Care at any time. For full policy terms and conditions, see your policy wording or contact your adviser. Vero does not provide financial advice in relation to general insurance policies. The content of this website is for information purposes only and is not financial, legal, or medical advice, nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on the information provided via the Vero Connected Care web portal. The services provided under the Vero Connected Care brand are owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Vero disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Vero Connected Care web portal, except where such loss cannot be excluded by law. Vero Connected Care is not insurance (including medical insurance), and it does not replace your relationship with your current doctor or medical specialist. Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.

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